Customer Help

Customer Help

Our happiness team is always here to assist.

Common queries answered

Frequently asked Questions

LED Neon Sign, Power Supply, Power Cord.

ES, We provide adapters and power supplies as per your country.

The Neon Sign is packed in double carton mail order packaging. Very strong brown box filled with foam. This kind of packaging has been developed specifically for the air shipment of our neon to arrive safely to your location.
We are using DHL, Fedex or UPS for your shipment, depending on your country we will select the best shipping company for your order to arrive fast and safe.
We usually process orders within 4-6 Days after receiving full payment of your order. It will take about 5 to 8 business days for your parcel to arrive at your location starting from the day you receive your shipping confirmation email. 
All our shipments come with online tracking number that you will receive once your order is shipped
If you chose to create your own neon we need 5 days to produce it and the same applies amount of time to deliver.

Yes, we provide free shipping all around the world.

International customers are responsible for any customs or import duties after shipment is made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges. Customers take full liability for all postal charges, returns shipments costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.
Please open your parcel immediately after receiving it. We will only accept claims within 2 days after delivery. Contact us at contact@urbanneonsigns.com and send us detailed pictures of the damages, after reviewing and accepting your claim we will send you a new spare neon tube free of charge.
YES, it has 1 year warranty on electrical components.

The lifetime of a LED Neon is subject to different criteria, using time, environment, quality of the household electrical installation. We don’t suggest to keep your neon running 24 hours in order to optimize its lifespan. We can say that with a normal use the neon can last 4 to 10 years.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Contact us at contact@urbanneonsigns.com to get our full refund process and get your return number. 
All customs neons sales are FINAL. If you have any questions or concerns with a product on our site, please send us an email at contact@urbanneonsigns.com before committing to purchase.

We sell LED Neon Signs only and they are made by hand.

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